Excel Academy - For A Career That Matters - T: (780) 441-7999, 10766 97 Street, Edmonton, AB T5H 4R2

Frequently Asked Questions

COMMUNITY SUPPORT WORKER (CSW)


What can I do with a CSW certificate?
Community support workers work for work for community based agencies, families, school boards, hospitals, long term care agencies and government programs. These employers generally provide employment support for those with disabilities, residential supports, recreational programs and outreach programs. With additional education or practical experience, the Community Support Worker may move onto areas such as employment counseling, disability support management, behavioral support management or supervisory positions.

Where can I get a job as a CSW (types of facilities)?

  • Community Based Agencies
  • Families
  • School Boards
  • Hospitals
  • Long Term Care Agencies
  • Government Programs


What does being a CSW mean? What kinds of duties will I have?

A Community Support Worker means working with those with developmental, emotional or physical disabilities. Workers may be specialized to just one disability or age group. Workers generally work as part of a team of professionals including doctors, psychologists, teachers and therapists. In general, duties include:

  • Assist others with exploring lifestyle, career and educational options,
  • Support individual’s recreational, medical, learning, vocational and leisure needs,
  • Assist individuals in developing support networks,
  • Facilitate active community living,
  • Assist in personal care needs,
  • Provide support, training and guidance to individuals and families.


Should I take the CSW or HCA program and why? Should I take both?

Dependent on your career goals, the type of work environment you prefer, and the type of job activities you prefer. In some environments, the type of work can be very similar between them, such as working in group homes.

Community Support Workers place a stronger emphasis on assisting individuals to develop stronger community and relational connections, so a desire to work in a variety of community environments is perfect for those who would prefer to be a community support worker. Health Care Aide workers tend to place a stronger emphasis on providing the necessary care for health and well-being. The work is often done in larger facilities, such as extended care sites.

An ideal option is to gain certification in both fields, and with the Excel Academy’s Prior Learning Assessment and Recognition programs, it’s convenient to obtain certification in both fields.


What is the field of Community Support Work and how is it growing?

The forecasted growth rate of Community Support Work is 3.2% above average annual growth from 2012 to 2016. Additionally, a forecasted 224 new positions will be created a year due to employment turnover. The average wage of a Community Support Worker ranges from $18.53 to $23.12 hourly.

HEALTH CARE AIDE (HCA)

What can I do with a HCA certificate?

A Health Care Aide works for clients, private agencies, continuing care facilities, government social service departments and agencies, charitable agencies, home care associations and hospitals. Working under the supervision of a professional, Health Care Aides provide basic health services to clients with medical conditions or functional deficiencies.

Individuals who are currently nursing attendants, personal care workers, or who have relevant education (a related post-secondary program certificate, diploma, or degree) and sufficient experience (1500 or more hours in the past 2 years) as a caregiver in the human services field may take a condensed version of the HCA Certificate.


Where can I get a job as a HCA (types of facilities)?

Generally, Health Care Aides are hire by:

  • Clients
  • Private agencies
  • Continuing care facilities
  • Government social service departments and agencies
  • Charitable agencies
  • Home care associations
  • Hospitals


What does being a HCA mean? What kinds of duties will I have?

Being a HCA means supporting clients to be as independent as possible in their respective communities. Health Care Aides often work with clients with acute or chronic medical conditions, physical or cognitive disabilities, and those requiring palliative care. In general the HCA duties include:

  • Assist clients with personal hygiene activities,
  • Feed clients,
  • Assist with client movement (ie. bed transfers),
  • Assist clients with therapeutic activities such as medication administration,
  • Ensure the safety of their clients, themselves and others,
  • Communicate with clients.


Should I take the CSW or HCA program and why? Should I take both?

Dependent on your career goals, the type of work environment you prefer, and the type of job activities you prefer. In some environments, the type of work can be very similar between them, such as working in group homes.

Community Support Workers place a stronger emphasis on assisting individuals to develop stronger community and relational connections, so a desire to work in a variety of community environments is perfect for those who would prefer to be a community support worker. Health Care Aide workers tend to place a stronger emphasis on providing the necessary care for health and well-being. The work is often done in larger facilities, such as extended care sites.

An ideal option is to gain certification in both fields, and with the Excel Academy’s Prior Learning Assessment and Recognition programs, it’s convenient to obtain certification in both fields.


How is the field of Health Care Aides growing?

The field of Health Care Aides is growing at 3.2% above the annual average between 2012 and 2016. A forecasted 678 positions are created every year due to employment turnover. The average wage of a Health Care Aide ranges from $17.32 to $21.48 hourly.